Qualification :CA or international CPA
Responsibilities
1.Setup and spearhead standardised Financial Accounting (FA) operational processes.
2.Build a world-class FA delivery capability and team within the company.
3.Plan, design and rigorously drive a world-class financial control system, and delivery process of the FA services.
4.Document and implement SOP, operations policy, ISO 27001 certification and overseeing of procedures.
5.Responsible for meeting the assigned client(s) service levels, objectives and the quality scores.
6.Plan, coordinate and manage activities of the client operations in order to achieve a fine balance between process effectiveness (correct resolution, TAT, quality and customer satisfaction) and process efficiency (attendance, attrition and service levels).
7.Responsible for process migration and process improvement.
8.Instil a high-performance and ownership-driven culture that supports the loyalty and retention of employees.
9.Create sound workforce scheduling and staffing plans, recruitment plan, quality assurance plan and incentive plan.
10.Identify on-the-job training and development needs.
11.Develop internal application/systems to track and report daily KPIs to the Leadership team.
12.Manage diverse workforce, delegate responsibilities and formulate capacity plans, and ensure optimum utilisation of resources.
Reporting To
Chief Operating Officer
visit www.yleservices.com/careers
Responsibilities
1.Setup and spearhead standardised Financial Accounting (FA) operational processes.
2.Build a world-class FA delivery capability and team within the company.
3.Plan, design and rigorously drive a world-class financial control system, and delivery process of the FA services.
4.Document and implement SOP, operations policy, ISO 27001 certification and overseeing of procedures.
5.Responsible for meeting the assigned client(s) service levels, objectives and the quality scores.
6.Plan, coordinate and manage activities of the client operations in order to achieve a fine balance between process effectiveness (correct resolution, TAT, quality and customer satisfaction) and process efficiency (attendance, attrition and service levels).
7.Responsible for process migration and process improvement.
8.Instil a high-performance and ownership-driven culture that supports the loyalty and retention of employees.
9.Create sound workforce scheduling and staffing plans, recruitment plan, quality assurance plan and incentive plan.
10.Identify on-the-job training and development needs.
11.Develop internal application/systems to track and report daily KPIs to the Leadership team.
12.Manage diverse workforce, delegate responsibilities and formulate capacity plans, and ensure optimum utilisation of resources.
Reporting To
Chief Operating Officer
visit www.yleservices.com/careers
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